RETURN & REFUND POLICY

At eCom Delight, our priority is to ensure you are completely satisfied with your purchase. While we strive to deliver quality automotive products every time, we understand that sometimes a return may be necessary. To make the process simple and transparent, please review the following policy before initiating a return.

Conditions for Return

  1. Damaged, Defective, or Incorrect Products

    • If the product you received is damaged, defective, or not what you ordered, you may request a Return Authorization (RA) number within 15 days of delivery.

  2. RA Number Requirement

    • All returns must include a valid RA number. Items returned without it cannot be processed.

  3. RA Expiry

    • An RA number is valid for 7 days from the date it is issued. Please return your item promptly to avoid delays.

  4. Restocking Fee

    • If you are returning a product for reasons other than defect or damage (e.g., change of mind), a 25% restocking fee will apply.

Refund Eligibility Criteria

To ensure smooth processing of your refund, please make sure your return meets the following requirements:

  • Original Packaging: Product must be sent back in the original manufacturer’s packaging and securely packed.

  • Condition of Product: Returned items should be free from dents, scratches, cracks, tampering, or missing parts.

  • Security Seals: If the product came with a seal, it must remain intact and untampered.

⚠️ Please allow up to 15 business days for us to process your return once the item has been received.

Defective or Missing Parts

If your order arrives with defective items or missing components, we will resolve it in one of the following ways:

  • Replacement: We will send replacement parts or units.

  • Partial Credit: If a replacement is unavailable, we will issue credit for the affected items.

Note: Replacement items are not eligible for further refunds or credits.

Shipping & Return Costs

  • Customer Responsibility: Customers are responsible for covering return shipping costs unless the return is due to damage, defect, or our shipping error.

  • Refundable Shipping: We will reimburse shipping charges if:

    • The product arrives damaged or defective.

    • An incorrect product was sent by our team.

  • Carrier Choice: You may use any carrier of your choice. Please ensure the RA number and return address are clearly mentioned on the shipping label.

  • Tracking: We recommend using a service with tracking and delivery confirmation for proof of return.

Steps to Return a Product

  1. Request an RA Number

    • Contact our support team within 15 days of receiving your order to obtain a Return Authorization number.

  2. Prepare the Item

    • Pack the product securely in its original packaging. Clearly include the RA number on the package.

  3. Ship the Product

    • Use your chosen carrier to send the package. Keep the tracking details for reference.

  4. Receive Refund/Replacement

    • Once we inspect the returned product, we will issue a refund or send a replacement as per the policy.

Contact Us

If you have any questions about the return or refund process, our customer support team is here to assist you:

📧 Email: support@ecomdelight.com
📞 Phone: (813) 600-3076

At eCom Delight, we value your trust and are committed to making your return experience simple, transparent, and worry-free.