SHIPPING AND DELIVERY POLICY

At eCom Delight, we know your order is important, and we’re committed to delivering it safely, quickly, and with complete transparency. Below you’ll find everything you need to know about how we handle shipping and delivery.

📦 Our Shipping Promise

  • Every order is packed with care and shipped in secure packaging.

  • We insure all shipments to protect your purchase during transit.

  • Your privacy matters — all orders are shipped in discreet packaging with no indication of the contents.

⏱️ Order Processing & Delivery Timeline

  • Processing Time: Orders are processed within 24–48 hours of being placed.

    • Orders placed after 5:00 PM EST are processed the following business day.

    • Weekend/holiday orders are processed the next business day.

  • Delivery Estimates:

    • Eastern U.S.: 3–5 business days

    • Western U.S.: 5–8 business days

⚠️ Please note: Delivery times are estimates and may vary due to location, weather, or other unforeseen delays.

🌍 Shipping Destinations

  • We currently ship within the United States only.

  • USPS is required for deliveries to P.O. Boxes and military addresses.

  • Certain restricted/dangerous goods (e.g., fragrances) cannot be shipped via expedited methods.

💲 Shipping Costs

  • Free Standard Shipping is available on all orders within the U.S.

  • Expedited options such as overnight or 2-day shipping are not available at this time.

🛡️ Signature & Security

  • Orders valued above $250 require a signature on delivery for your protection.

  • For additional security, we may contact you to verify your order/payment details.

📍 Order Tracking

  • Once your order ships, you will receive a tracking number by email.

  • USPS tracking for P.O. Box and military shipments only confirms delivery, not movement in transit.

📦 Lost, Delayed, or Refused Shipments

  • If your order is lost or delayed, please contact our support team immediately for assistance.

  • Refused shipments are subject to carrier fees (non-delivery charges). These fees will be deducted from any refund or credit.

❗ Important Notes

  • Delivery excludes weekends and holidays.

  • Free shipping is not a guaranteed service.

  • We are not responsible for delays caused by natural events, transportation issues, labor strikes, or material shortages.

📞 Questions About Shipping?

We’re here to help. For any questions or concerns about your order:

📧 Email: support@ecomdelight.com
📞 Phone: (813) 600-3076

At eCom Delight, we want your shopping experience to be stress-free from checkout to delivery!